About Us - UK family business, personal service, free delivery

Our Story

Founded in 2018 by cousins James and Stephen, Mobility Extra was born from a clear observation: the customers most in need of reliable mobility solutions were facing the biggest obstacles to access them.

Traditional brick-and-mortar stores weren't accessible for everyone. And customer service across the industry was declining, too many companies were outsourcing support to overseas call centres or replacing genuine help with automated systems. For something as personal as mobility equipment, this felt like a disservice to customers who deserved better.

The Decision We Made

Rather than follow industry standard practice, James and Stephen chose a different path. They decided to operate exclusively online, reinvesting the savings from not running physical stores directly back into three things:

1. Higher-quality products at fairer prices - without the markup needed to cover the high costs of running a bricks and mortar business

2. Exceptional, UK-based customer support - staffed by real people who understand what customers actually need

3. A comprehensive range of spare parts and accessories - because we believe your mobility equipment should last, adapt, and evolve with your life

We recognised that buying mobility equipment is just the beginning of the journey. You need ongoing support, replacement parts when wear and tear happens, and accessories that let you customise your setup as your needs change.

What Sets Us Apart as a Mobility Supplier 

Genuine, personal support. You'll reach a real British, English-speaking team member, not a script or a call centre. Our support team in the UK because we believe understanding the context of your life, regional nuances, local services, actual real accessibility challenges matters when we're helping you find solutions.

We listen because we care, not because we have to. Over the years, we've learned that customers value being heard above almost everything else. When you call or message, you're talking to people who understand that mobility equipment choices are often intertwined with identity, independence, and hope. We take that seriously.

Long-term support through and extensive range of spare parts and accessories. We stock a wide range of spare parts and accessories for our entire range because we're thinking about your long-term independence, not just the initial sale. Whether you need replacement batteries, tyres, upholstery, or adaptations, we've got you covered. Your equipment should grow with you, not become obsolete when you need to adjust something.

If you would like to discuss your requirements before making a purchase, please contact our team via phone on: 01992 236 096, website chat or email, we also produce a video series that covers some of the frequently asked questions we receive. Our team is here ready to help.