About Mobility Extra | UK-Based Mobility Equipment Specialists

Our Story

Mobility Extra was founded in 2018 by cousins James and Stephen, after a shared observation that kept coming up: the people who needed reliable mobility equipment most were facing the biggest barriers to getting it.

Traditional mobility retailers weren't always accessible. Online options were fragmented. And customer service across the industry was declining — too many companies outsourcing support to overseas call centres, replacing genuine guidance with automated systems. For something as personal as a wheelchair or mobility scooter, that felt like a fundamental failure of the people who deserved better.

So James and Stephen built something different.

The Decision That Shaped Everything

From the beginning, Mobility Extra was built around one principle: reinvest what traditional retailers spend on overhead back into the things that actually matter to customers.

That meant three commitments from day one:

1. Higher-quality products at fairer prices — without the markup required to sustain expensive retail premises
2. Genuine UK-based customer support — real people, real conversations, no scripts, no overseas call centres
3. Long-term product support through spare parts and accessories — because buying a mobility aid is the beginning of the relationship, not the end of it

We recognised early that the sale is the easy part. What customers actually need is someone who's still there six months later when a battery needs replacing, a tyre wears out, or their needs change and their setup needs to adapt with them.

What Makes Us Different

You'll always speak to a real person.
When you call or message Mobility Extra, you reach a UK-based team member — not a script, not a bot, not a call centre in another country. We think that matters when the conversation is about something as important as your independence.

We take the time to actually listen.
Over the years, we've learned that customers value being heard above almost everything else. Choosing mobility equipment isn't like buying a household appliance — it's often bound up with identity, independence, and what daily life looks and feels like. We take that seriously, and we don't rush it.

We think about your long-term independence, not just the initial sale.
We stock spare parts and accessories for our entire range — replacement batteries, tyres, upholstery, controllers, and adaptations — because your equipment should evolve with your needs, not become obsolete the first time something needs replacing.

You can see and try before you buy.
We have a showroom in Harlow, Essex, where you're welcome to visit, see the range in person, and try models before making a decision. For something this personal, we think that option should exist.

Get in Touch

If you'd like to talk through your requirements before making a purchase, our team is ready to help by phone on 01992 236 096, via live chat, or by email. We also produce a video FAQ series covering the questions we hear most often — a good starting point if you're not sure where to begin.