Founded in 2018, Mobility Extra was established by cousins James and Stephen.

The family duo launched Mobility Extra to support individuals who were unable to visit traditional brick-and-mortar mobility stores. Their vision was to create a trustworthy online brand that offers free delivery across the UK.

By operating exclusively online and without the overhead costs of physical stores, James and Stephen were able to provide higher quality products at more affordable prices.

They had also noticed a decline in customer service across various industries, with many companies outsourcing support to foreign call centres or relying on automated chatbots. In response, their goal was to build a brand rooted in family values offering genuine, personal service that makes every customer feel like part of the family.

Mobility Extra takes pride in its UK-based, English-speaking customer support team, available by phone and live chat. No robots. No overseas call centres. Just real people ready to help. Since day one, exceptional customer service has been a top priority, alongside their commitment to durable, high-quality products.

Our mission has always been and continues to be to deliver an unmatched customer experience. We want customers to feel confident and cared for when choosing products that are essential to their daily lives. From initial enquiries and sales to ongoing support and premium products, Mobility Extra is here to help find the right solution for you.